Configuring text analyzer definitions for the Facebook channel

The Facebook chatbot configuration for a Pega Intelligent Virtual Assistant includes a text analyzer definition that is based on natural language processing (NLP) in which you can define topics. Defining topics in the Facebook configuration allows the chatbot to determine the best response based on user input.

Text analyzer definitions are used for advanced text analysis to process user input and to determine the best matching response. The definitions are based on natural language processing (NLP) and decisioning enabled text analysis. You can define text analyzer topics. You can also use multiple text analyzer definitions together in the advanced text analyzer configuration.

Note: To use Pega Intelligent Virtual Assistant for Facebook in your application, you must obtain and install the Facebook channel component from Pega Exchange.

You can add, delete, or modify each text analyzer definition in the list.

  1. Edit a Facebook channel interface and click the Behavior tab.
  2. Configure text analyzer topics. For more information, see Defining Facebook text analyzer topics.
  3. Optional: Configure advanced text analyzers. For more information, see Defining advanced Facebook text analyzer configuration.
  4. Click Save.