When you simulate a conversation in the preview console for a Web Chatbot channel,
the chatbot uses text analysis to make a best guess as a response to a command. You can
configure the response for the command that you enter and rebuild the text analysis model to
improve the chances that the chatbot responds correctly in the future.
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In the preview console, enter a command or a greeting message.
Result: A response for the command is displayed by the chatbot.
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Display the response details for the chatbot by turning on the Show
analysis switch.
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In the Reply section, click the
Gear icon.
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In the Response type list, select a response type.
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In the Response command field:
- Add a new command or greeting message.
- Edit an existing command or greeting message.
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In the Response text field:
- Edit text for the response.
- Enter text for the response.
- Click Add existing to select a predefined text
for the response.
- Optional:
If the command for response requires authentication, select the
Requires authentication check box.
-
Click Submit.
- Optional:
When you make all the configuration changes in the preview console, rebuild the
model by clicking Build.