Configuring time-out options for the Web Chatbot channel

To increase data security, define when Intelligent Virtual Assistant (IVA) for Web Chatbot terminates the user session. You can specify either the inactivity time or the time since the last successful authentication after which IVA for Web Chatbot times out. You can also trigger the welcome system response, display short text describing more information about the chabot, when the interaction timeout takes place. .
  1. In the Web Chatbot channel interface, click the Behavior tab.
  2. Configure the interaction time-out settings.
    1. Select the Enable interaction timeout check box.
    2. In the Interaction timeout field, enter the number of minutes after which the interaction time-out takes place.
    3. Optional: To display short information about the chatbot when the chatbot times out, select the Trigger the Welcome system response on timeout check box.
  3. Configure the authentication time-out settings
    1. Select the Enable authentication timeout check box.
    2. In the Authentication timeout field, enter the number of minutes after which the authentication time-out takes place.
  4. Click Save.