For users to chat with Pega Intelligent Virtual Assistant (IVA) using Twitter,
configure the Unified Messaging channel in integration manager. By
performing this important task you ensure that users can access your application to report
issues or request help through Twitter.
You use the integration manager on the Connection tab of the
Unified Messaging channel to configure individual social channels
from one place in a Pega Platform application.
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In the Current channel interfaces section, click the icon
that represents your existing Unified Messaging channel.
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In the Unified Messaging channel, click the
Connection tab.
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Click Integration Manager.
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In the Manage Accounts Dashboard window, click the
Twitter icon.
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On the Twitter Accounts page, click Authorize
New Twitter Account.
This action ensures that you give permission to your Twitter account to send
and receive messages on behalf of the IVA channel.
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If you are not signed on to your Twitter account in the browser, log in to your
account:
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On the Twitter login page, enter the email address and password for
your Twitter account.
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Click Log In.
Result: The window displays information that your Twitter account is now linked
to your Unified Messaging channel.
- Optional:
To return to the Manage Accounts Dashboard window, click
the Home icon.
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Close the browser window, and then in the Unified Messaging
channel, click Save.