Implementing an Intelligent Virtual Assistant for a conversational channel
Provide users with convenient chat functionality from anywhere with a Pega Platform application by sending text messages or using voice commands
in a simple question and answer form. For example, users can interact with Pega
Intelligent Virtual Assistant (IVA) to report an issue, open a case, or get
help.
Implement a conversational channel so that an IVA for an application
responds to user interactions using artificial intelligence and natural language processing
(NLP).
IVAs for Facebook and Web Chatbot include a built-in preview console. You use the preview console to test the chatbot during the design phase, before moving the bot to a production environment. To help recognize the user's intent in responses more efficiently, you can also define text analyzer rules for a chatbot.
Note: The process of creating a Pega Platform application, including
the design and development of an IVA channel for a conversational channel, requires
open rulesets. However, once an IVA is in a production environment, you can lock the
rulesets. Only when you need to build models further, or change the IVA channel
configuration while in a production environment, you must unlock the rulesets.