To ensure that users can chat with Pega Intelligent Virtual Assistant (IVA) using
Facebook, configure the Unified Messaging channel in the integration
manager. By performing this configuration task, you ensure that users can access your
application to report issues or request help using Facebook Messenger.
Before you begin: Perform the following tasks:
- Configure your Unified Messaging channel security settings.
For more information, see Configuring Unified Messaging channel security.
- Create a Facebook page for your Facebook application. For more information,
refer to the Facebook developer portal.
You use the integration manager on the Connection tab of the
Unified Messaging channel to configure individual social channels
from one place in a Pega Platform application.
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In the header of Dev Studio, click the name of the application, and then click
Channels and interfaces.
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In the Current channel interfaces section, click the icon
that represents your existing Unified Messaging channel.
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In the Unified Messaging channel, click the
Connection tab.
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Click Integration Manager.
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In the Manage Accounts Dashboard window, click the
Facebook icon.
-
On the Facebook Pages page, click Authorize New
Facebook Page.
This action ensures that you give permission to your Facebook page app to send
and receive messages on behalf of the IVA channel.
-
If you are not signed on to your Facebook account in the browser, log in to
your account:
-
On the Facebook login page, enter the email address and password for
your Facebook account.
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Click Log In.
Note: The account you use must be an admin of the Facebook page you are going
to authorize.
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In the displayed window, click Continue as <YOUR
NAME>.
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In the page selection window for your Facebook page application, select the
check box for the Facebook page that you will use with your Pega Platform application, and then click
Next.
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Review the permissions for your Facebook page, and then click
Done.
Result: The window displays information that your Facebook page is now linked to
your Unified Messaging channel.
-
Click OK.
- Optional:
To return to the Manage Accounts Dashboard window, click
the Home icon.
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Close the browser window, and then in the Unified Messaging
channel, click Save.