Tracking case workers based on geolocation data

Record the location of users who work on specific assignments by enabling location tracking for case types. For example, enable location tracking in tasks for service employees in the field so that dispatchers can more effectively assign work to the employees based on their current location.

Before you begin: Prepare for using the geolocation tracking feature in your application:

Consult local laws for possible restrictions on location tracking.
Configure the dynamic system settings with your Google API license key. For more information, see Configuring dynamic system settings for geographic reference.

In the navigation pane of Dev Studio, click Case types, and then click the case type that you want to open.
Click the Settings tab.
Click General.
Select the Enable geolocation tracking check box.
Click Save.

What to do next: When you start processing an assignment, accept a browser prompt to permit location tracking.

If you dismiss the prompt, the geolocation tracking feature might not work. You can display the prompt again by refreshing your browser window.