Managing work across your team
Achieve the best results while processing your Microjourney by efficiently managing work across your team. When you create a team for users and define routing conditions to assign tasks, you ensure that each task in the case is completed by the team member that is best-suited to the job. As a result, you meet your business goals faster, and to greater effect.
To ensure that you have the right type of resources to resolve your business processes, create a team, and then decide on roles in your team. For example, you can assign one team member as a manager, to monitor and approve the work of the other team members.
When your team is up and running, you can start processing cases by assigning tasks to your team members. To save time and ensure that your application routes tasks to the most appropriate person, you can automate the process of assigning work by configuring custom routing logic and choosing assignees at run time. You can then define the routing conditions based on workload and skills, to ensure that the right team member, with sufficient capacity, receives the task.