user action

A user action is a task performed by a worker, such as a customer service representative (CSR), during working on a business process. An example of a user action is providing income details by a CSR in a loan request dispute. Other user actions include changing a stage of a business process, creating assignments, and adjusting goals and deadlines. By incorporating user actions into your business processes, you ensure that work that you create can be manually adjusted to dynamically changing circumstances.