Engaging mobile users with push notifications
Improve user engagement and experience in your mobile app with automatic push notifications about meaningful events in your business processes. For example, you can use push notifications to notify users that they must perform an action in a case, such as approve or reject an expense request.
Push notifications on mobile devices
Mobile apps display push notifications as text messages on the status bar of a mobile device. Pega Platform sends push notifications to the user who last signed in to the mobile app on the device. Push notifications do not appear on the device if the user signs out of the mobile app and another user signs in to the app.
Figure: Push notification for an expense approval
Pulse messages and actions in push notifications
- Comments on the user's profile or on a case that the user follows.
- Mentions the user in a feed.
- Posts a message in a conversation in which the user participates.
Push notifications also provide an option to approve and reject cases directly from the notification, without opening the mobile app.
Push notification services
The delivery of a push notification to a mobile device relies on services outside of Pega Platform: Firebase Cloud Messaging (FCM) for Android, and Apple Push Notification (APN) for iOS. When you send a push notification in the mobile channel's console, you can see if the services receive your request.