If you have been designated as a Support Contact Administrator for your Pega Support account, you can manage authorized users. Authorized users are the contacts for your company’s support account and the people who can create, update, and view Support Cases.
Only your company’s designated, authorized account contacts may submit Support Cases. These individuals can request that our support team investigate problems or suggest modifications to your system. Authorized account contacts should be a focal point in your company for Pega knowledge and skills.
Select your authorized account contacts carefully. They should be individuals who are knowledgeable about both your technical environment and Pega products. As Pega product experts, authorized account contacts must be readily accessible to answer questions from other personnel and product users in your company.
The names and contact details of authorized account contacts may be transferred internationally to process your Support Cases or other submitted case work.
For additional Support Contact Administration information which is not part of the Support@Pega contract information, see the Support Contact Administrator Guide.