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Master agents

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Updated on April 5, 2022

In on-premise environments, you can configure the following master agents by updating settings in the prconfig.xml file setting.


The Master-for-Requestors master agent monitors idle requestor sessions to enforce automatic timeouts.

By default, this operation occurs every 60 seconds.

<env name="agents/requestortimeoutwakeup" value="NNN" />

where NNN is in seconds.


The Manager-for-Agent (also known as the Agent Master) master agent starts and monitors agents defined through agents rules and agent schedule data instances.

By default, this operation occurs every 10 minutes.

<env name="agents/newqueuewakeup" value="NNN" />

where NNN is in seconds.

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