Trace whether your job, queue processor, or agent runs and completes as expected. After the trace is complete, you can view the exceptions and debug the issues accordingly.
The following are the methods for tracing:
- Tracing a job
Trace whether your job runs when the activity it executes fails or does not work as expected. You can analyze the results of tracing for troubleshooting.
- Tracing a queue processor
Trace your queue processor rules runs when the activity it resolves fails or does not work as expected. You can analyze the results of tracing to identify and fix the issue with queue processor rules.
- Tracing an agent
On the Agent Management landing page, you can trace agents to check for errors in agent activity. After the trace has been completed, you can view the exceptions and debug the issues accordingly.