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Replacing an agent with a queue processor rule for delayed messages

Suggest edit Updated on May 11, 2022

Use queue processor rules for better performance and greater flexibility instead of agents. Replace an existing agent with a dedicated queue processor rule to process delayed messages, for tasks such as scheduling a review a week after a certain date.

Before you begin: Before you replace an agent with a queue processor rule, create the rule. For more information, see Creating a queue processor rule.
  1. Let the agent run until it resolves all the items that this agent queues.
  2. Create a dedicated queue processor rule.
  3. Disable a corresponding agent by performing the following actions:
    1. In the Dev Studio navigation panel, click RecordsSysAdminAgents.
    2. Select the agent that you want to disable, and then clear the Enabled check box.
    3. Click Save.
    Note: New delayed messages that a queue processor queues and messages from the broken queue are processed after a corresponding agent is disabled.
  • Previous topic Replacing an agent with a queue processor rule for real-time messages
  • Next topic Managing job schedulers
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