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Updating the Pega-ProCom agent access group

Suggest edit Updated on September 25, 2019
This article applies to upgrading to Pega Customer Service from Customer Process Manager (CPM) 6.1 and prior versions.

Starting with PRPC 6.2, your Pega-ProCom instance of Data-Agent-Queue should no longer reference the PegaAppAgent access group. To update this, do the following steps:

  1. Log in to the system:
    • User: CASysAdmin
    • Password: install
  2. Access the Pega-ProCom instance of Data-Agent-Queue by searching for the Pega-ProCom agent in the Designer Studio search bar.
  3. From the Security tab, clear PegaAppAgent from the AccessGroup field.
  4. Save the instance.

Security tab on the Agents form

Security tab on the Agents form

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