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Widgets in Cosmos React

Suggest edit Updated on June 1, 2022

Cosmos React provides a wide range of widgets that you can add to your application to improve usability by gathering helpful functions in one place. For example, a banking application can include the Attachment widget with which users can upload documents to speed up the mortgage process.

Some widgets are customizable and require additional configuration to fully work, while others are ready to use by default. For example, you can help users maintain clarity in attachments by defining custom categories for the attachments that they upload to cases.

You can customize your Pega Platform applications with various widgets:

App announcements
Displays a welcome banner for the user on the portal Home page. You can modify the text and the background of the announcement, as well as the destination of the action button.

For more information, see Configuring the Home page welcome banner.

Attachments
Supports adding files and links to assignments. For more information, see Categorizing case attachments.
Case history
Shows details about assignments in the form of a table. For example, the information includes names of users who perform actions in an assignment.

The widget does not require additional configuration and is ready to use by default.

Case operator
Includes the name of the user who submits an assignment.

The widget does not require additional configuration and is ready to use by default.

Followers
Shows the list of users who track the progress of a certain case. For more information, see Following a case.
Pulse
Displays a message feed.
Pulse
Provides users with a message feed in which to communicate with each other.

The widget does not require additional configuration and is ready to use by default. For more information, see Configuring Pulse for case types.

Related cases
Shows the list of cases that are related to a certain case.

The widget requires additional configuration. For more information, see Configuring the Related cases widget.

Stakeholders
Shows the list of users who are the first points of contact for a certain case.

The widget requires additional configuration. For more information, see Configuring case participants.

Tags
Shows the list of tags that are relevant to a certain case.

The widget requires additional configuration. For more information, see Configuring the Tags widget.

To do
Displays list of open cases assigned to the user on a portal landing page. For more information, see Configuring the Todo widget
Widgets in Cosmos React
Sample case type that include multiple widgets on the right side of the screen in a Utilities pane.
  • Configuring the Related cases widget

    Help users get a broader perspective on assignments by providing the option to include related cases in a dedicated widget. For example, in a loan application case, users can add interrelated cases about their credit history to ensure that all relevant information is in one place.

  • Configuring the Tags widget

    Help users find relevant information by providing a readable landing page that stores data with assigned tags. Displaying tagged data in one place saves users' time and enhances the process of analysis.

  • Configuring case participants

    Identify the people, businesses, and organizations that receive case notifications by defining case participants. For example, you can create a group of customer service representatives so that they can receive notifications about new assignments and upcoming goals and deadlines.

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