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Creating a calculated field

Updated on November 15, 2021
Applicable to Theme UI-Kit applications

Save time and improve the accuracy of the information that your case processes by creating a calculated field. For example, configure a Total Time field to generate a subtotal from a list of time sheets.

  1. In the navigation pane of App Studio, click Case types.
  2. Under Case types, click the name of a case type.
  3. On the Data model tab, click +Add field.
  4. In the Name column, enter the name of the new field.
  5. In the Type column, select a field type that supports calculations:
    • Text (single line)
    • Text (paragraph)
    • Currency
    • Decimal
    • Integer
  6. In the field row you just created, click Configure field.
  7. Expand the Advanced section, and then select This is a calculated field (read-only).
  8. For the Integer, Currency, and Decimal fields, define a calculation by calling a function or referencing a property.
    To call a function when the field stores a numeric value:
    1. Select an option, other than Custom, from the Calculation Function list.
      For example: You can calculate an average or find a maximum value.
    2. In the Field list, select a single-value field that is defined in a repeating field group.
    3. Click OK.
    To reference a property from a numeric field:
    1. In the Calculation Function list, select Custom.
    2. In the Calculation field, press the Down arrow key to choose a property to reference.
    3. Click OK.
  9. For Text (single line) and Text (paragraph) fields, define a calculation:
    1. In the Calculation field, press the Down arrow key to choose a property to reference.
      To concatenate multiple text properties, use a plus sign.
      For example: [property.name] + [property.type]
    2. Click OK.
  10. Click Save.

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