Applicable to Hybrid mode applications
To notify users about any activity in their Pulse conversations by email,
configure an email account to process Pulse notifications. As a result, users can immediately
know about new Pulse messages in cases that they follow, replies to their messages, and when
other users reference them in Pulse comments. Immediate exchange of information can help users
resolve work faster.
For example, if a customer service representative (CSR) posts
a Pulse message with a question about the maximum loan amount that a customer can receive, and
references a manager in the message, the manager receives an email that contains the message and
can immediately respond to the question.
What to do next:
- In the header of Dev Studio, click .
- In the Short description field, briefly describe the purpose of
the email account.For example: Enter Notify about Pulse.
- In the Account Name field, enter
Note: You can have only one account with the name
PulseNotifications in the system.
- Click Create and open.
- Configure the email account as appropriate.
- Click Save.