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Design cases more quickly

Suggest edit Updated on May 3, 2021

In App Studio, you can now replace some custom implementations with model-driven solutions for your case design. By using standard configurations in a case life cycle, you can add capabilities to a case type more quickly.

The following configurations are supported:

Parent-child resolution

This configuration resolves child cases when a parent case reaches the end of its life cycle. You can optionally assign a final status to child cases that is different from the final status of the parent case. 

The following figure illustrates the available options when you click a resolution stage in a parent case type.

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Resolution stage in a case life cycle

For more information, see Configuring case resolution.

Stage-level case status

This configuration changes the status of a case when the case moves from one stage to another in the case life cycle. You can choose an existing status or create a custom status.

The following figure illustrates a stage that sets the case status to Pending-Details.

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Stage options in a case life cycle

For more information, see Changing the status of a case.

Conditional stage entry

This configuration skips a stage in the case life cycle, based on the conditions that you define. You can compare the values of fields in a case to create simple or complex conditions.

The following figure illustrates the options for conditional stage entry.

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Stage with defined entrance criteria

For more information, see Requiring conditions for stage entry.

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