Private messages in Pulse are posted only for selected users within a context, such as a case or an application. By adding private messages, you can discuss specific topics with relevant users without broadcasting them to all users.
For example, you can post a private message in Pulse to remind a user to approve a case.
The following figure illustrates a private message for a user in Pulse.
A private message in Pulse
In addition to using private messages, you can create and enable custom message types in Pulse.
For more information, see: