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Personalize collaboration with private messages

Suggest edit Updated on May 3, 2021

Private messages in Pulse are posted only for selected users within a context, such as a case or an application. By adding private messages, you can discuss specific topics with relevant users without broadcasting them to all users.

For example, you can post a private message in Pulse to remind a user to approve a case.

The following figure illustrates a private message for a user in Pulse.

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A private message in Pulse

In addition to using private messages, you can create and enable custom message types in Pulse.

For more information, see:

  • Previous topic Send important case updates to case participants
  • Next topic Enforce service-level agreements with automated email notifications
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