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Speed up email triaging by mapping data to a business case

Suggest edit Updated on December 17, 2021

To improve the usability of Pega Intelligent Virtual Assistant for Email™, you can now speed up triaging by mapping data to a business case. For this purpose, use the new case form that is displayed along with the received email. Right-click the content in the email body or use the text analysis view to perform entity mapping.

Entity mapping in Pega Platform
Entity mapping in Pega Platform

For more information, see Email triage.

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