You can now use the new Email Manager portal with an application. The new portal helps you to efficiently and seamlessly triage emails by combining email, case management, and artificial intelligence. You can quickly turn emails into business cases in Pega Platform™ and Pega Intelligent Virtual Assistant (IVA) for Email™.
You can adjust the email list by filtering columns and by sorting the content. The email list is automatically updated in real time by using web sockets. Through embedded artificial intelligence, Email Manager suggests business cases or templated replies to create and it can automatically send replies to a customer. The Email Manager portal automatically populates business case properties by using detected entities. You can reply to emails with just one click.
For more information, see Email Manager portal.