You can monitor and track the resolution of cases in a specific context, such as spaces or cases, by using the task board. By default, the board view is enabled in spaces only, but you can enable it in any context to meet your needs. For better clarity when resolving cases, track the tasks that are grouped in columns by status. You can change the status of a task by dragging it to columns. From the task board view, you can also quickly create and assign ad-hoc tasks by configuring deadlines, as well update task details.
The following figure shows an example task board with the status columns.
A sample task board
Provide members of your space with a comprehensive task overview so that they can collaborate efficiently in monitoring and updating the status of tasks.