Skip to main content

 –

Enabling approval by email

Suggest edit Updated on November 5, 2021

You can provide greater flexibility and convenience for users of your application when they process a case, by enabling email approval. Users can then accept, reject, or take other actions on a case without having to log in to the application.

Before you begin: Ensure that your case life cycle includes an approval step and that you have at least one email account in your application that can send and receive emails by performing one or more of the following tasks, as necessary:
  1. In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
  2. On the Workflow tab, click Life cycle.
  3. Click the approval step for which you want to add email approval.
  4. Select the Enable email approval check box.
  5. Click Save.
Did you find this content helpful? YesNo

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us