Manage work inside your organization logically and efficiently by creating
work groups. A work group connects a manager and a group of reporting users to enable
relevant workflow management and improve communication.
For example, at run
time, when a user misses a deadline for a task, a reporting manager receives a notification.
Your application determines the manager by using a work group setting.
Note: When you create an application, the system creates a default work queue and work
group. Because of mutual dependencies, you need to provide a work queue when you
create a work group, and when you create a work group, you need to provide a work
queue. Use the default values, and then provide the actual values after you create
your work group and work queue.
- In the header of Dev Studio, click .
- On the Create Work Group tab, in the Short
description field, briefly describe the purpose of the
group.For example: Enter Loan application reviews.
- In the Work Group Name, enter a label for the work
As a best practice to provide more information in the name, append to the work
group name the at sign (@), followed by your organization name.For example: Enter [email protected].
- Click Create and open.
- On the Work group tab, in the
Settings section, provide basic information about the
- In the Manager field, enter the ID of a user who
is a reporting manager for the group.
- In the Default work queue field, enter a default
work queue to receive work coming into this work group.
- Click Save.