Skip to main content


Creating an email listener

Suggest edit Updated on August 16, 2021

To create or update cases from incoming email messages, configure an email listener in Dev Studio. Email listeners identify the listener, the email account name, the name of the mail folder to monitor, the message format of the incoming messages, and the email service rule to which to route messages. Use email listeners to provide the Pega Platform with the necessary information to route incoming email messages to an email service rule (Rule-Service-Email rule type).

Note: The following tasks describe how to manually create an email listener in Dev Studio. However, email listeners are automatically generated with certain configurations, such as creating an email channel or enabling case creation by email. As a best practice, create these configurations in App Studio. For more information, see Creating an Email channel and Enabling creation by email of top-level cases.

Use the following tasks to manually configure an email listener:

Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us