Skip to main content

 –

Deleting an association between interactions and customer IDs

Suggest edit Updated on March 11, 2021

Interactions generate IDs that need to be associated through different channels and devices with a known customer ID. When you no longer need such associations, use the Call instruction with the Data-Decision-IH-Association.pyDeleteAssociation activity to remove the two association records.

  1. Create an instance of the Activity rule in the Dev Studio navigation panel by clicking RecordsTechnicalActivity.
  2. In the activity steps, enter the Call Data-Decision-IH-Association.pyDeleteAssociation method.
  3. Click the arrow to the left of the Method field to expand the method and specify its parameters:
    • Subject ID that represents the customer ID

    • Association ID that represents the ID that was captured in anonymous interactions

      Anonymous interactions can be customers' visits to a website without logging into it. Such interactions are tracked by cookie files that help to identify each customer when they log in with their known IDs (Subject IDs).

  4. Click Save.
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us