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Call options

Suggest edit Updated on October 12, 2021

You can configure the following call-control options that are available on the telephony toolbar.

Important: Do not change the default settings unless required.
Consult
Select this option to allow users to place consultation calls to other users. Consultation calls end by hanging up, transferring (complete a warm transfer) or conferencing.
Call Hangup on Initiated
Select this option to allow users to hang up the call when the call is initiated.
Warm Transfer
Select this option to allow users to initiate warm transfers.
Can Hangup on Held
Select this option to allow users to hang up the call when the call is on hold.
Conference
Select this option to allow users to initiate conferences.
Can Hangup on Alerting
Select this option to allow users to hang up the call when the call is in an alert state.
Blind Transfer
Select this option to allow users to transfer calls to other users in a single-step (without consulting the receiving party).
Place Calls while Available
If enabled, allows agents to place outbound calls while they are available to take customer calls (that is, while their agent state is Available). Some ACDs require agents to be in an Unavailable state before they can place outbound calls; on these ACDs, clear this option.
Can Send DTMF
Select this option to enable sending dual-tone multi-frequency signaling.
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