Installing the Pega Call application

Updated on January 13, 2022

Pega Call Installation Guide

Before you begin: Ensure that you complete the prerequisites for Pega Call installation:

Install the latest available release of Pega Platform™ 8.7, and ensure that you can log in as an administrator. For more information, see the Pega Platform Install Guide for your environment available on the Pega Platform page.
Verify that you are using the latest patch release for your version of Pega Platform through your normal software distribution channels or by contacting Global Customer Support (GCS), and install the most recent patch release if necessary.
Note: If you are using Db2 9.7 or later, enable the Automatic REORG setting as described in the documentation provided with your database system. Set the auto_maint, auto_tbl_maint, and auto_reorg configuration parameters to ON.

Perform the procedures that apply to your installation scenario:

Installation type	Required actions
Pega Call with Pega Customer Relationship Management	Install the CRM suite of applications. For more information, see the Pega CRM Installation Guide. Note: Pega Call is packaged with the CRM suite of applications. Disable background class saving. For more information, see Disabling background class saving with JBoss e-Tier. Verify your installation. For more information, see Verifying your installation.
Pega Call without Pega Customer Relationship Management	Import the standalone application bundle. For more information, see Importing the Pega Call application bundle. Disable background class saving. For more information, see Disabling background class saving with JBoss e-Tier. Verify your installation. For more information, see Verifying your installation.

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