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Configuring SMS Delivery Receipts

Suggest edit Updated on January 19, 2022

You can enable delivery receipts for the SMS messages that Pega Customer Decision Hub sends out.

Note: If you enable SMS delivery receipts, the receipts will be processed and included in a Customer's Interaction History.
  1. In App Studio, click SettingsChannelsSMSOutbound.
  2. Edit or create an outbound SMS account for which you want to enable delivery receipts.
  3. On the Setup tab of the SMS account, select Track delivery receipt.
  4. Click SettingsChannelsSMSInbound.
  5. Edit or create an inbound SMS account which corresponds to the outbound SMS account where you enabled delivery receipts.
    The inbound account must have the same connection setup data as the outbound account.
  6. On the Response behaviors tab, specify what type of messages this inbound SMS account will receive.
    • Messages and delivery receipts - The SMS account can receive incoming messages, as well as delivery receipts for SMS messages which Pega Customer Decision Hub sends to Customers.
    • Delivery receipts only - The SMS account can receive only delivery receipts.
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