Define real-time events to respond to real-time customer engagement opportunities triggered by an external event. For example, you can define a real-time event which triggers Next-Best-Action after an individual signs up for a loyalty card with your retail store. For more information, see Responding to real-time customer engagement with real-time event triggers.
- Define a real-time event. For more information, see Responding to real-time customer engagement with real-time event triggers.
- In the Channels tab of the Next-Best-Action Designer, in the section, click Configure.
- Select the event that you created.
- In the Business structure level list, select the business issue and group with which the event is associated.
- Click Submit.
- Click Save.