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Embedding Relevant Data

Suggest edit Updated on January 19, 2022

Relevant data (such as customer information, action details, etc.) can be embedded into an SMS Treatment via the Insert Property icon.

Pega Customer Decision Hub

Upon clicking this icon, the Property Parameters dialog can be configured to embed the necessary data field. In addition to specifying the name of the field to be embedded, users can also specify:

  • Format – Reference to a Format rule that determines how this field should be formatted.
  • When – Reference to a When rule that determines whether this field should be displayed or not.

When an SMS message contains embedded fields, the character count is an approximation of the message length. Each embedded field counts as 15 characters towards the character count for the message.

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