Skip to main content

Frequently asked questions about contact policies

Suggest edit
Updated on January 19, 2022

See the following topics for additional information, tips and tricks, and best practices.

Pega Customer Decision Hub

Can I create contact policies looking back on more than 30 days of interaction history?

Yes. For more information, see Adding more tracking time periods for contact policies.

If I create a contact policy on the group level, can I override it for individual actions, so that the contact policy does not apply to these actions?

This is currently not possible. If your contact policy does not apply to all actions in a group, do not create it on the group level.

  • Previous topic Adding more tracking time periods for contact policies
  • Next topic Avoiding overexposure of actions with volume constraints
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us