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Validating action flow configuration

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Updated on January 19, 2022

When the action is saved, the system validates multiple aspects of the action and presents the user with any violations that are found. These violations are reported as warnings when the Flow is in Draft mode and the action can still be saved. When Draft mode is disabled, these violations are reported as errors and must be corrected in order for the action to be saved.

Pega Customer Decision Hub

These errors and warnings are displayed underneath the action header.

If a shape has any errors associated to it, an error icon is also displayed on the shape. The tooltip on the error icon displays the associated error message.

Some examples of these violations include the following:

  • Missing required fields
  • Invalid rule references – e.g. Treatment, Template, Decision, Email Account, etc.
  • Missing key codes (warning only)
Note: Being able to successfully save an action with Draft mode disabled is an excellent gauge for ensuring successful flow execution. It is strongly recommended that any actions that are live (can be potentially sent to customers) should be validated by saving them with Draft mode disabled.
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