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Channel Processing strategy

Suggest edit Updated on January 19, 2022

After priority has been assigned to the actions and treatments, and they have been ranked by priority, they need to be filtered based on the specific channel requirements. The channel processing strategy handles this for inbound and outbound channels.

The ChannelProcessing strategy
  • Inbound Channel Processing

    The Inbound Channel Processing strategy handles all inbound channel processing; a separate sub-strategy is called for each of Web, Mobile, Agent Assisted (Call Center or Retail), and Other (everything else).

  • Outbound channel processing

    The Outbound Channel Processing strategy handles all outbound channel processing.

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