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Application-provided service requests

Updated on December 3, 2021

To support a fast, consistent implementation of commonly used customer service features, Pega Customer Service includes several service requests that are ready for use. You can copy or modify the out-of-the-box service request types, or you can add new ones. For information, see Adding new case types and Implementing case types and attributes.

Pega Customer Service Implementation Guide

For a list of the out-of-the-box service request types, see the Product Overview for each Pega Customer Service application.

Tags

Pega Customer Service 8.7 Pega Customer Service for Communications 8.7 Pega Customer Service for Financial Services 8.7 Pega Customer Service for Healthcare 8.7 Pega Customer Service for Insurance 8.7

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