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Reassigning a selected work order on the Pega Field Service Dispatcher portal timeline

Suggest edit Updated on October 6, 2020

As a dispatcher, you can reassign a work order if the field worker can no longer perform the work. In such a scenario, you assign the work order to a different field worker for the same time and date.

Before you begin: Create a work order. For more information, see Creating a work order in the Pega Field Service Dispatcher portal.
  1. In the Pega Field Service Dispatcher portal, on a selected work order from the timeline, drag a work order to the next qualified field worker.

Result: The work order status is Dispatched.
  • Previous topic Rescheduling a selected work order on the Pega Field Service Dispatcher portal timeline
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