As a manager, you can update Dialogs, and Coaching Tips in the production environment by using the Tools > Configuration option available in each process action of the case type. This feature allows managers to change these options without having to wait for a rule deployment. Managers must have the same privileges associated with the PegaCA:Manager role in order to maintain these rules.
You can give managers the ability to update other rule types in the production environment. For example, managers can update the Goals and Deadline for a certain case type. These rules must be delegated in Dev Studio first. For more information on rule delegation, see Delegating a rule or data type.