The Pega Warranty application optimizes the warranty processes from end-to-end across all channels and devices. It automatically captures incoming data and provides accurate diagnosis and recommendations to resolve faults and settle claims.
In addition, Pega Warranty provides processes that help you record product registration information, conduct diagnostics, recommend the best fit repair procedures, and leverage predictive and adaptive analytics. It handles claims processing, corrective action programs, performance management, and provides reports that track the progress of claims.
Pega Warranty uses case management to support the entire life cycle of a claim including prior approvals, claim entry, prevalidation and validation, auto adjudication, manual review, settlements, and appeals.
This document provides steps to implement a Pega Warranty application after you install it. This guide is intended for developers, Pega solutions consultants, system architects, and business analysts.