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Integrating diagnostics

Suggest edit Updated on March 18, 2021

A dealer or service technician uses diagnostic tools to help with root cause analysis. Once the root cause is determined, the diagnostic tool provides information about the appropriate repair. Repair diagnostics help the repair technician to easily resolve customer issues.

To configure a diagnostic survey in the Warranty application, first create survey questions and then map them with the repair order type. A repair technician uses these survey questions to troubleshoot the problem.

For information about how to create a survey, see Creating a survey.

After creating survey questions, as a Pega Warranty administrator, complete the following steps to map the survey with the repair type.

  1. Log in as a Pega Warranty administrator using the WarSysAdmin operator ID.
  2. In the Dev Studio header search text field, enter SetSurveyName and select the data transform from the results.
  3. To save the rule in a different application, click Save as. Otherwise, click Check out.
  4. Map the survey name with the repair type.
  5. Click Check in.
  6. In the Dev Studio header search text field, enter DiagnosticsEnabled and select the dynamic system setting from the results.
  7. Change the dynamic system setting value to true and click Save.

    If the value is set to false, then the survey questions are displayed instead of the diagnosis questions.

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