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Operators list and description

Suggest edit Updated on September 10, 2021

Use the operators list to get information about the access groups and actions that each operator in the Warranty application performs.

In the table below:

  • The Create menu control column indicates the particular cases that each operator creates.
  • The Case Access column indicates the cases that each operator can access. For example, a supplier cannot create a supplier claim, but can access a case and pay the claim amount.
  • The application name for each operator is PegaClaimsWarranty.
Operator IDJob position/TitleAccess groupCreate control menuCase AccessActions
WarDealerSample or WarAutoDealerSampleDealer​PegaWarrantyClaims_Sample:Dealer
  • Repair Order
  • Product Inquiry
  • Container
  • Prior Approval Request
  • Claim
  • Message
  • Product Registration
  • Repair Order
  • Product Inquiry
  • Container
  • Prior Approval Request
  • Claim Unit
  • Message
  • Product Registration
  • Part Return Request
  • Diagnosis
  • Appeal
  • Chargeback
  • Creates Repair order which gets converted into a claim
  • Creates Prior Approval request and converts it to claim after receiving an approval from the approver
  • Sends the parts that are requested by the manufacturer
  • Creates appeals on claims that were denied by the assessor
  • Creates messages by selecting region, country, and other details displayed under the Message Center widget
  • Registers a product against a customer
WarManufacturerSample or WarAutoManufacturerSampleManufacturerPegaWarrantyClaims_Sample:Manufacturer
  • Supplier Claim
  • Product Inquiry
  • Program
  • Supplier Registration
  • Repair Order
  • Product Inquiry
  • Container
  • Prior Approval request
  • Claim Unit
  • Message
  • Product Registration
  • Part Return request
  • Diagnosis
  • Appeal
  • Chargeback
  • Updates delegated rules according to business needs
  • Reviews reports and analyzes monthly performance in the historical data visible on the dashboard
WarAssessorSample or WarAutoAssessorSampleWarranty AssessorPegaWarrantyClaims_Sample:AssessorNot applicable
  • Claim Unit
  • Appeal
  • Assesses claims created by the dealer that need to be manually reviewed and paid, denied, held, or reverted
  • Pays, denies, holds, or reverts for appeals
WarAssessorManagerSample or WarAutoAssessorManagerSampleAssessor ManagerPegaWarrantyClaims_Sample:AssessorManagerNot applicable
  • Claim Unit
  • Appeal
  • High Level Approval (HLA) of the approved or rejected claims
  • Manages and reviews assessor's performance
WarApproverSample or WarAutoApproverSampleWarranty ApproverPegaWarrantyClaims_Sample:ApproverNot applicablePrior Approval
  • Approves or denies the Prior Approval request created by the dealer
  • Updates the causal code and requested percentage for parts, labor, and miscellaneous while approving or denying a prior approval
WarSupplierSample or WarAutoSupplierSampleWarranty SupplierPegaWarrantyClaims_Sample:SupplierProduct Inquiry Container
  • Product Inquiry
  • Container
  • Supplier Claim
  • Supplier Registration
  • Bulk Payment
  • Payment
  • Dispute
  • Pays or disputes the supplier claim
  • Selects the payment type and processes a payment
  • Handles the bulk payment for outstanding claims
WarSupplierManagerSample or WarAutoSupplierManagerSampleWarranty Supplier ManagerPegaWarrantyClaims_Sample:SupplierManager
  • Product Inquiry
  • Program
  • Supplier Claim
  • Supplier Registration
  • Product Inquiry
  • Supplier Claim
  • Supplier Registration
  • Repair Order
  • Chargeback
  • Bulk Payment
  • Payment
  • Dispute
  • Creates a supplier claim
  • Registers a new supplier
  • Reviews the supplier performance by analyzing multiple reports available on the dashboard
  • Manages the manufacturer's suppliers
  • Handles payment and dispute cases
WarShipRcvSample or WarAutoShipRcvSampleManufacturer Shipping and ReceivingPegaWarrantyClaims_Sample:ShippingAndReceivingNot applicableReturn Authorization Container
  • Receives the container or part shipped by the dealer to the manufacturer
  • Verifies the parts condition and places it in the appropriate bin
WarPartsInspectorSample or WarAutoPartsInspectorSampleParts InspectorPegaWarrantyClaims_Sample:PartsInspectorNot applicableInspection
  • Creates a supplier claim based on the part disposition
  • Inspects a part that is returned by the dealer
  • Performs teardown and testing to decide about the part disposition
WarRepairTechnicianSample or WarAutoRepairTechnicianSampleRepair TechnicianPegaWarrantyClaims_Sample:RepairTechnician
  • Product Inquiry
  • Repair Order
  • Product Inquiry
  • Repair Order
  • Diagnosis
  • Repairs a product
  • Adds bill of materials (parts, labor, and miscellaneous) to the repair
WarReportAdminSample or WarAutoReportAdminSampleReport AdministratorPegaWarrantyClaims_Sample:ReportAdministratorNot applicable
  • Product Inquiry
  • Repair Order
  • Diagnosis
Reviews the dealer, supplier, and manufacturer reports
WarCoreShipRcvSample or WarAutoCoreShipRcvSampleManufacturer Shipping and ReceivingPegaWarrantyClaims_Sample:CoreShippingAndReceivingNot applicable

Return Authorization Container

  • Receives the core parts shipped by the dealer to the manufacturer
  • Analyses the return authorization information
  • Verifies the parts condition and places it in the appropriate bin
WarCorePartsInspectorSample or WarAutoPartsInspectorSampleCore Parts InspectorPegaWarrantyClaims_Sample:CorePartsInspectorNot applicableInspection
  • Inspects a core part that is returned by the dealer
  • Performs teardown and testing to decide about the part disposition

The high-level Warranty application process flow is detailed in the following image:

A diagram of the Pega Warranty application process flowWarranty application processes flow

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