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Parts return request created by an assessor

Suggest edit Updated on December 31, 2019

An assessor can request a parts return when working on a Claim unit case. An assessor creates a Parts return request manually by selecting one or multiple parts available in the claim unit. A common request program configuration is not required for the process.

  1. Log in as an assessor. For more information on login credentials, see Operators list and description.
  2. Search for the appropriate Warranty claim unit ID on the dashboard and select it to open the details.
  3. To start the assignment, click Actions > Manually Request Parts Return.
  4. Select a part number for which you want to create a parts return request.
  5. Select the following options:
    • Return mode
    • Carrier
    • Shipping code
  6. Click Submit.

A Parts return request is created with the following subcases:

  • Return material
  • Return authorization

For more information about the Return authorization subcase process, see Return authorization subcase.

  • Previous topic Creating and configuring a parts return request
  • Next topic Automatically generated parts return requests

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Parts return request case typeCreating and configuring a parts return requestAutomatically generated parts return requests

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Pega Warranty System Architect Lead System Architect Business Architect UX Developer Project Manager System/Cloud Ops Administrator Case Management Manufacturing
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