Create a child case type to define dependencies on another case type, and support
conditional case creation or resolution.
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In the navigation panel of Dev Studio, click Case types, and then click the case type that
you want to open.
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Hover over the name of a case type, and then click .
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Click New case type.
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Click Next, and then enter a unique name in the
Create new field.
- Optional:
To change the inheritance model for this case type, expand the Advanced
Settings section, and then provide different classes, rulesets, or ruleset
versions.
Result: Reusable fields from the class that you choose are added to your data
model.
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Click Finish.