Creating a top-level case type

Improve work processing in your application by creating top-level case types that visualize business processes. When you visualize a business process, you can conveniently divide the process into phases, and then track and manage work with greater ease. For example, you can create a top-level case type that represents a hiring process, and then reuse the type every time when you want to process a job application from a new candidate.

In the navigation pane of Dev Studio, click Case types.
Click Add a case type.
In the Name field, enter a name for the case type.
Optional: To change the inheritance model for this case type, expand the Advanced Settings section, update the Derives from (Directed) and Derives from (Pattern) inheritance settings, and then provide rulesets and ruleset versions.
The inheritance model defines classes from which your case type can inherit data. For more information, see Understanding class hierarchy and inheritance.
Click Submit.

Result: Your new case type includes a default Create stage with a Create process.

What to do next:

Divide work into phases by adding stages to your case type. See Creating a primary stage.
Create child case types that represent dependencies that you resolve before the top-level case type can reach the resolution. See Creating a child case type.