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Deleting case types

Suggest edit Updated on November 5, 2021

Delete a case type and all associated assets in your application to remove the records that you do not need anymore, for example, when the case type no longer meets your business requirements. You can also delete only the associated case instances, such as sample cases that you do not need after you finish development. Removing irrelevant assets saves you time and money through the efficient management of your database space.

  1. In the navigation pane of App Studio, click Case types.
  2. In the header of the Case Types Explorer, click Manage.
  3. In the row of the case type that you want to delete, choose the scope of your change:
    • To delete the case type and all associated assets, click More optionsDelete case type.

      The assets that are associated to a case type include a data model, life cycle, and the UI elements.

    • To delete all case instances, attachments, Pulse conversations, and assignments for the case type, click More optionsDelete cases.
  4. Click OK.
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