- In your application, create an insight for your questionnaire case type.
For example: In a banking application, create an insight for a Customer Satisfaction questionnaire, which gathers the users' satisfaction with their interactions with the bank.For more information, see Creating insights.
- Optional: To adjust the data display to your individual needs, customize how the insight presents
data from your questionnaire.
For example: Filter an insight to include only the questionnaires in which the respondents indicated a monthly income of at least $20,000, so that you can analyze the satisfaction of VIP customers. Then, you can group the results by the application components that the customers use, to decide which components of your application need improvement to satisfy the most valuable customers.For more information, see Customizing list-based insights
- Optional: To visualize data in a user-friendly way that helps you analyze the answers, create a
chart that presents answers from your questionnaire.
For example: Visualize hundreds of responses from a customer satisfaction questionnaire as a pie chart, and save the chart to conveniently monitor the current results every time you run the application.For more information, see Converting tables to charts.