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Standard rules and extension points for case status

Suggest edit Updated on May 11, 2022

You can use standard rules and extension points to programmatically update, retrieve, or analyze the status of a case.

You can reference or override the following standard rules:

  • Work-.UpdateStatus — An activity that changes the status of a case based on the value that you provide.

  • Work-.WorkBasket — An activity that puts an assignment in a work queue and then calls Work-.UpdateStatus to change the case status.

  • Work-.Worklist — An activity that puts an assignment on a worklist and then calls Work-.UpdateStatus to change the case status.

  • Work-.pyStatusWork — A property that stores the current status of a case.

    Do not set the value of this property because the status that you provide might not be detected by case-dependency logic. Use an activity, flow shape, or case life cycle to set the case status instead.

  • Work-.pyElapsedStatusNew — A property that stores the cumulative time, measured in seconds, that a case has spent in any status with the New prefix.

  • Work-.pyElapsedStatusOpen — A property that stores the cumulative time, measured in seconds, that a case has spent in any status with the Open prefix.

  • Work-.pyElapsedStatusPending — A property that stores the cumulative time, measured in seconds, that a case has spent in any status with the Pending prefix.

  • Work-.Status-Resolved — A ticket that is raised when a case is resolved to communicate the status change to other business processes.

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