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Autoreply message filtering

Suggest edit Updated on April 5, 2022

Email listeners in Pega Platform filter autoreply messages, such as out-of-office notifications or bounce-back messages, by using the following logic.

  1. Email listeners detect autoreply messages by checking for the Auto-Submitted header in the subject of incoming email messages.
  2. If the email listener does not find the Auto-Submitted header, the listener searches the email subject for the following patterns that are specified in the Pega-provided Email/AutoReplySubject dynamic system setting (DSS):
    • Automatic reply,Auto
    • Auto Response,Out of Office

You can specify additional patterns by editing the Email/AutoReplySubject DSS.

  • Previous topic Managing email integrations
  • Next topic Specifying additional patterns for filtering out autoreply messages
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