Skip to main content

Updating from Pega Customer Service 7.22

Suggest edit Updated on March 19, 2021

After an update to the current version of Pega Customer Service, perform the following post-update tasks if you are updating from Pega Customer Service 7.22.

  1. Complete the update procedures described in the previous section, Updating from Pega Customer Service 7.31.
  2. Starting from Pega Customer Service 7.31, the access to Manager tools configuration is limited. This page is now moved to App Studio. Users, such as CASysAdmin, CSAdmin, and CSAuthor can view and configure the manager tools such as common phrases, page push, queue configuration, and transcript data masks, only if the CS:ExpressMgrTools and CS:ExpressUser access roles are added to their access group.
  3. Starting from Pega Customer Service 7.31, Contact, Address and Organization data objects point to the system of record (SOR) layer (logical and physical layers). Existing customers can continue using their existing system of record in their implementations. To use Pega’s system of record layer, you must change few configuration settings.
  4. From Pega Customer Service 7.31, the Customer journey widget replaces the Customer movie widget. If you want to continue using the Customer Movie widget, in the CSTimelineSettings data transform rule, change the value of the new .EnableTimelineControl setting from “true” to “false” to disable the Customer journey widget and enable the Customer movie widget.
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us