Skip to main content

 –

Treatments

Suggest edit Updated on August 18, 2021

A treatment represents how the action is presented and experienced by a customer in a specific communication channel.

Pega Customer Decision Hub supports all the most common types of treatments, including email, SMS, push notification, mobile, web, and others. An example of an email treatment is shown in the following screenshot.

Treatments can be customized and associated with specific eligibility conditions. For example, it is possible to specify that a specific treatment should only be used for customers who have downloaded your mobile app.

Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us